Frequently Asked Questions
Everything you need to know about your Redtape shopping experience.
How can I track my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track it directly through the 'My Orders' section in your account.
What is the return policy for Redtape products?
We offer a 30-day return policy for unused items in their original packaging. Please ensure the tags are intact to qualify for a full refund.
Are your leather products genuine?
Yes, Redtape is renowned for using high-quality, 100% genuine leather in our premium footwear and accessories collection.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, Net Banking, and offer Cash on Delivery (COD) in select locations.
How do I find the right size?
Every product page features a detailed size chart. We recommend measuring your foot or chest size and comparing it to our guide for the perfect fit.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for other regions.